I sent my furuno radar display to them to have the power connection replaced as it had partially broken off. I called them a week later to check on the status and the woman informed me I would be billed $100 plus $14 for the part (a small plastic power connector piece) and the shipping to return it to me. Their labor is $100/hr and I hardly doubt it took anywhere close to that long. I asked if their minimum charge was $100 on repairs and the lady replied "uh yeah", as if she didn't even know. I would have gladly sufficed with electrical tape to hold the power cord on (as I had been doing) if I had know this ordeal would cost me $150 including shipping both ways. I paid $175 for this display in the first place (model 1623). Also I had written a clear description in my enclosed letter that the unit was in working order and merely needed a new plastic power connector replaced. Before I had even shipped it out I had called them and they had never mentioned a $100 minimum. Highway robbery! I am selling this unit and never going with Furuno again.
No public sales or show room but very helpful support and staff.
I have had excellent experiences dealing with Furuno, from quick shipping of a needed part, to really good tech support on the phone, which they actually answer.
Anyway, I have 7 Furuno products from their simple N2K junction box, up to a $20k professional color radar system. Its good product and will serve you well.
Is a great place
To the guy who is whining about the cost of a repair, I bet you would be the first guy to scream lawsuit if they"wrapped the cable in electrical tape" and the unit failed and then you ran aground. Of course they have to do a complete and proper repair before sending it back to you. What did you expect? Perhaps you could have asked about the cost of a repair before sending the unit in?
Furuno Usa is a US Store based in Camas, Oregon. Furuno Usa is located at 4400 NW Pacific Rim Blvd, Camas, WA 98607, USA.
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